Wilson Technologies Deal Operator offers the industry’s most advanced single solution to effectively & efficiently manage your customers and business operations. WT is redefining dealership strategies by staying one step ahead of consumer expectations with leading edge technologies that help you operate your business to its highest potential.
Creating a series of prospect and/or Customer Relationship letters ("Thank You", "Service Reminder", etc...). These letters can be sent by Wilson Technologies or by the client.
Your greatest asset is your database of loyal customers and equally important is capturing every prospect that reaches out to you. The Wilson Technologies easy to use web based CRM tools ensure that your sales staff is successful in securely and efficiently managing a dialogue with every prospect lead and customer. Our CRM tools offer intuitive email and reporting solutions which make it easier for your sales reps and your managers to most efficiently & effectively do their jobs. As technology changes our lives, Wilson is redefining dealership strategies by staying one step ahead of consumer expectations with leading edge technologies to help you operate your business to its highest potential.
Internet Lead Management-Certified OEM Internet Lead Management with texting and efficiency time reporting and performance metrics.
Single & Multi Store Centralized BDC Solution
With the ever changing technology in the retail world, Business Development Centers are more important than ever. With all the challenges that arise in monitoring and managing a BDC, it can be exhausting to simply operate at the level of expectation you demand. Our Business Development Center (BDC) functionality for single and multiple rooftops is proficiently supported within the Deal Operator™ CRM and ILM. Business Development Associates & Managers can easily be assigned tasks to assist in Internet & Telephony leads, unsold follow-up, sold follow-up, service follow-up and much more. For multiple rooftop dealership groups an Associate can conveniently view and complete tasks across all stores. Performance & Monitoring reports are available for tracking how well your associates set appointments and any actionable tasks with those customers. Since Deal Operator™ is utilized throughout the sales cycle and across all departments, it improves interdepartmental communication, while delivering total accountability. We can easily customize process triggers and adjust reporting features to our software to fit any size department from one person to several agents covering one or multiple rooftops.
Virtual Internet based call recording and media analysis management system that tracks and records all sales calls (inbound/outbound) and those numbers associated with particular advertising and promotional campaigns.
Integrated rates, rebates and incentives - real time integrated captive lending rates with OEM rebates and incentives, both VIN and ZIP specific, updated in real time. Ability to pull current bank rates and shop banks against each other based on payment call and structure. Help eliminate chargebacks from non-stackable incentives. Full customer visibility - Have a full lifecycle for each customer, detailing their buying habits and history including front and back end spend. Whether you're a single point or multipoint store, you'll know who you're dealing with in real-time.
Deal Operator offers the most in-depth and robust processes on the market. Our unique flexibility allows the dealership to create custom processes that are representative of how you want your dealership to operate. With Deal Operator you can set, start, switch or end a process based on how you do business. Additional tools help identify opportunity or profit losses in a dealership making them easier to harness and filter into revenue streams.
Professional pricing proposals at your fingertips; multi-scenario views, 3-squares, 4-squares and quick loan/lease structures. Customize your deal jackets so your forms are one click away, helping decrease your customers' time in the dealership and increasing their dealership experience.
Flexible and integrated F&I menu, date and time stamped, and compliant.
Equity Driver is the one of the leading Customer/lead generation and equity mining solution’s available. Instantly Identifying untapped revenue and sales opportunities. Equity Driver automatically identity’s opportunities.
Real-time certified push/pull integration with most DMS providers including R&R, ADP, Dealertrack DMS, and MPK as well with RouteOne and Dealertrack Credit Application Services.
Every year approximately forty million Americans move their place of residence and/or business, but their old addresses often remain in mailer’s databases. As a result, mailings continue to go to old addresses and not the new ones. It is estimated that at least 8% of all mail is undeliverable because of incorrect addresses. This means lost opportunities, lost sales, and wasted money.
Wilson and NCOA makes available current change of address information that can help reduce your undeliverable mail. Addressing errors are identified and corrected before mail enters the mailstream. Accessing NCOA saves thousands of dollars that would have been spent on wasted materials and postage. In addition, valuable customer names that would have been lost have been updated to receive current and future mailings.
Email change of address service helps you maintain the accuracy and integrity of the customer email addresses on your database, decrease undeliverable email and increase your customer retention. Preserve the integrity of your customer database and remain connected with your customers. By building two-way communication with your customers, you make true one-to-one marketing possible. Reduce customer acquisition costs by maintaining an online dialogue with your current customers. Use customer feedback to fine-tune your operations to better meet your customers' needs.
Wilson Technologies provides patented software that instantly authenticates the information on a customer's ID by cross referencing the information through multiple databases. The SRR2100 was designed to create a partnership between financial institutions, information sources and your dealership.
Unlimited training, support and guidance on best practices for your dealership for use of the platform and 24/7 technical support.